What phone number do I dial to reach the Billing Department?

I had my office visit/procedure several months ago and just received a bill from your office.  Why did it take so long?

You billed my old insurance for my last visit.  What do I need to do?

I have a secondary insurance.  Do you submit my claims for them too?

Can I make a payment over the phone?

How do I find out if The Adler Center participates with my insurance?

I overpaid on my account and think I’m due a refund.  How do I request a refund?

I called about my mother’s/daughter’s bill and the billing office told me they could not discuss her account with me.  What can I do?

I received a bill from the lab, who do I call to have it resolved? 

What phone number do I dial to reach the Billing Department? 
You may dial (703) 680-5327 and hit option 4 or dial (703) 680-5327 ext. 225 if your last name starts with the letters A-I, dial (703) 680-5327 ext. 238 if your last name starts with the letters  J-R, dial (703) 680-5327 ext. 245 if your last name begins with the letters S-Z.

I had my office visit/procedure several months ago and just received a bill from your office.  Why did it take so long?

We bill your insurance prior to sending you a bill.  Sometimes, it can take anywhere from 30-90 days for an insurance company to process a claim.  Once the insurance company sends us an explanation of benefits, we will then send you a bill if there is any balance due.

You billed my old insurance for my last visit.  What do I need to do?

Please contact our billing office immediately and provide them with the correct insurance information.  They will then rebill your visit and await payment from your current insurance.  Please note:  if you do not provide us with the corrected information within 45-60 days, when we refile your claim to the correct insurance at that time, we cannot guarantee that it will not be untimely and you will be held responsible for payment in full.

I have a secondary insurance.  Do you submit my claims for them too?

No, we only file with primary insurance companies. 
*Exception: we do, however, have to file secondary insurance for any patient who has Medicare as their primary.

Can I make a payment over the phone?

Yes, we accept VISA, Mastercard, Discover and American Express.  Please contact a billing representative to make sure your payment is processed promptly.

How do I find out if The Adler Center participates with my insurance?

The best way to find out if we participate with your insurance is to call your insurance company.  The phone number should be located on the back of your insurance card. 

I overpaid on my account and think I’m due a refund.  How do I request a refund?

Call the billing office to request your refund.  If all of your claims have been processed, any overpayment left on your account will be sent to you at the end of the month when refunds are processed.

I called about my mother/daughter's bill and the billing office told me they could not discuss her account with me.  What can I do?

Due to the HIPAA privacy act, we are unable to release any information on a patient unless we have explicit permission from the patient.  You would need to either have the person who holds the account call us herself, or have her give her permission in writing to our office.

I received a bill from the lab, who do I call to have it resolved? 

If the lab sends you a bill requesting insurance information or payment by you, you need to call the lab directly.  If the lab is requesting a diagnosis code or needs medical information, you need to contact our nursing staff at (703) 680-5327 option 3.

Meet Our Billing Staff

                                               


 Rosie Rosado      Susan Jenkins
  Billing Manager      Patient Acct.